[Class : 9] Downloadable Software; Computer Software Platforms; Computer Software Platforms, Downloadable For Contact Centre Associates To Personalize Conversations With Customers; Downloadable Software For Contact Centre Associates To Offer With An Underlying Comprehensive Service Delivery Model Enabled By Customer Journeys, Mass Personalization And Scalable Framework; Downloadable Software For Contact Centers To Improve Customer Experience, Simplified Customer Verification, Improved Data Access; Greater Communication And Accountability And Delivering Cost Reduction; Computer Software For Use In Customer Relationship Management (Crm); Artificial Intelligence And Machine Learning Software; Recorded Or Downloadable Computer Software For Contact Center Management And Operation; Recorded Or Downloadable Computer Software For Providing Customer Service And Customer Support; Recorded Or Downloadable Computer Software For Providing Analytics To Contact Centers Using Artificial Intelligence And Machine Learning; Recorded Or Downloadable Computer Software For Providing Real Time Analytics Of Live Calls To Call Centers And Contact Centers For Tracking, Prioritizing, Resolving, Assisting And Escalating Calls And Customer Issues; Application Software For Cloud Computing Services.