Description:CUSTOMER FOCUSED E-COMMERCE SITE WITH AI BOT

TECHNICAL FIELD
[0001] Background description includes information that may be useful in understanding the present invention.
[0002] The present disclosure relates to customer focused e-commerce site. In particular the present disclosure relates to customer focused e-commerce site with AI BOT.

BACKGROUND
[0003] Background description includes information that may be useful in understanding the present invention. It is not an admission that any of the information provided herein is prior art or relevant to the presently claimed invention, or that any publication specifically or implicitly referenced is prior art.
[0004] In the present time, a drastic drift is seen in the consumers using e-commerce sites for daily purchases. Business to consumer holds a larger ground in such business. These e-commerce websites provides the consumers with good overall experience along with query resolution. With more and more people using e-commerce sites, there is a large pool of consumers a business needs to build trust with. A long lasting relationship with the consumers requires assured quality of product as well as service. An e-commerce chatbot is an AI-powered intelligent solution for an online business to engage its customers through the process. It is seen that, eCommerce by using AI are able to produce personalized online experiences to customers by giving them suitable recommendations. Businesses like Amazon India has been benefited by such type o personalized AI strategies.
[0005] The present disclosure relates to customer service and query management of the customers by using artificial intelligence powered Bot or virtual assistant.
[0006] All publications herein are incorporated by reference to the same extent as if each individual publication or patent application were specifically and individually indicated to be incorporated by reference. Where a definition or use of a term in an incorporated reference is inconsistent or contrary to the definition of that term provided herein, the definition of that term provided herein applies and the definition of that term in the reference does not apply.
[0007] In some embodiments, the numbers expressing quantities or dimensions of items, and so forth, used to describe and claim certain embodiments of the invention are to be understood as being modified in some instances by the term “about.” Accordingly, in some embodiments, the numerical parameters set forth in the written description and attached claims are approximations that can vary depending upon the desired propertiessought to be obtained by a particular embodiment. In some embodiments, the numerical parameters should be construed in light of the number of reported significant digits and by applying ordinary rounding techniques. Notwithstanding that the numerical ranges and parameters setting forth the broad scope of some embodiments of the invention are approximations, the numerical values set forth in the specific examples are reported as precisely as practicable. The numerical values presented in some embodiments of the invention may contain certain errors necessarily resulting from the standard deviation found in their respective testing measurements.
[0008] As used in the description herein and throughout the claims that follow, the meaning of “a,” “an,” and “the” includes plural reference unless the context clearly dictates otherwise. Also, as used in the description herein, the meaning of “in” includes “in” and “on” unless the context clearly dictates otherwise.

OBJECTS OF THE INVENTION
[0009] It is an object of the present disclosure that discusses customer focused e-commerce website.
[0010] It is an object of the present disclosure that, the platform collects data and resolves query using artificial intelligence (AI Bot) or ChatBot.
[0011] It is an object of the present disclosure that provides personalized experience to the user.
[0012] It is an object of the present disclosure that identifies the advantages and user-friendliness of the site.

SUMMARY
[0013] The present disclosure discloses is a business-to consumer e-commerce website system of customer support using AI Bot. The system is made using notepad++ and visual studio with php as a programming language. Only admin and user is allowed access to the website. The AI Bot collects data from the database, customer’s query is checked and reply is given by the AI Bot.
[0014] The system uses artificial intelligence to collect and respond to the data collected. The user can ask queries to ChatBot about categories, product names and other queries like product details and refund or return policy. The system automatically sends reply in the form of text to the question or query raised.
[0015] The present disclosure can be accessed by the customer and the admin only. Customer has to login to feed the details which only the admin can access.

BRIEF DESCRIPTION OF THE DRAWINGS
[0016] The accompanying drawings are included to provide a further understanding of the present disclosure, and are incorporated in and constitute a part of this specification. The drawings illustrate exemplary embodiments of the present disclosure and, together with the description, serve to explain the analysis of the present disclosure.
[0017] FIG. 1 illustrates a block diagram of working of ChatBot, wherein the responses are based on user selection.
[0018] FIG. 2 illusttrates a block diagram of procedure of AI powered website.

DETAILED DESCRIPTION
[0019] The following description includes the preferred best mode of one embodiment of the present invention. It will be clear from this description of the invention that the invention is not limited to these illustrated embodiments but that the invention also includes a variety of modifications and embodiments thereto. Therefore, the present description should be seen as illustrative and not limiting. While the invention is susceptible to various modifications and alternative constructions, it should be understood, that there is no intention to limit the invention to the specific form disclosed, but, on the contrary, the invention is to cover all modifications, alternative constructions, and equivalents falling within the spirit and scope of the invention as defined in the claims.
[0020] In an aspect, traditional chatbots were human dialog based which did not solve the purpose of quick query resolution. AI based ChatBot is a quicker and more accurate replacement of human chat responses. This shows how technology pushes limits of e-commerce.
[0021] In an aspect, artificial intelligence can help the online sellers to have an optimised user experience on the websites by using collected business and customer data to make better business decisions. AI allows customer centric search, create a better sales process, identify and target potential customers, create a level of ease in site operations and gives a personal touch ib chatbots.
[0022] In the an aspect, present disclosure is a ChatBot that gives user replies to their queries while also providing them with suggestions according to the user needs. The present disclosure uses artificial intelligence along with notepad++ and visual studio with php as a programming language.
[0023] Figure 1. of the present disclosure discloses the block diagram of working of ChatBot. The user gets started on the site with a welcome note and options menu. Then the user selects an option from the list displayed and the system responds according to the option chosen.
[0024] Figure 2. of the present disclosure discloses procedure of AI Bot collecting and responding to data. The embodiments of the present disclosure are register page (101), login page (102), home page (103), product page (104), product details page (105), cart and ratings page(106), payment page (107), my order page (108), customer support page (109), admin login page (110), admin panel page (111).
[0025] In an aspect, to purchase any product customer has to first register to the page(101). Six input fields and one submit button is provided. Information like user name, phone number, email, address, login ID and password are to be filled by the user. In the login page (102) the user needs to fill the login ID and password and press the login button.
[0026] In an aspect,the home page (103) is a page where menu bar, product section, customer section and contact section is pointed out. The product page (104) and (105) shows several products with product details and prices. They also show recommended products according to the history of search by the user.
[0027] In another aspect, the cart and ratings page (106) contains the products selected by the user long with two buttons for choosing either to remove the product from the cart or proceed with payment of the product. On the payment page (107), the customer adds card details to proceed with the payment.
[0028] In yet another aspect, the order page (108) shows the order they have placed with the name, date of purchase and expected delivery of the product. Customer support AI Bot page (109), is where customer support is provided. They can ask the chatbot about products, their details and other queries.
[0029] In an aspect, the admin can login into the login page (110). The admin can add or edit product, update records, view sales etc. The admi panel panel page (111) is where admin
[0030] If the specification states a component or feature “may”, “can”, “could”, or “might” be included or have a characteristic, that particular component or feature is not required to be included or have the characteristic.
[0031] The following is a detailed description of embodiments of the disclosure depicted in the accompanying drawings. The embodiments are in such detail as to clearly communicate the disclosure.
[0032] While the foregoing describes various embodiments of the analysis, other and further embodiments of the invention may be devised without departing from the basic scope thereof. The scope of the invention is determined by the claims that follow. The study is not limited to the described embodiments, versions or examples, which are included to enable a person having ordinary skill in the art to make and use the invention when combined with information and knowledge available to the person having ordinary skill in the art.

Claims:We Claim:
1. a customer focused e-commerce site with AI-Bot, the site comprising;
Register page for user registration;
Login page for user information and login;
Home page on the menu bar consists of website
information and customer section;
product page shows all products with their details and price;
cart and ratings page contains product selected by the coustomer;
payment page have an option to add details of card to pay and
place order;
order page contains details of the order placed by the customer;
customer AI Bot page which has a chatbot for solving customer
queries;
admin login and panel page for the admin to login and edit,
recommend products, view sales, see orders etc.
2. a customer focused e-commerce site with AI-Bot as claimed in claim 1, solves customer queries regarding product, shipment or anny other site related queries.
3. A a customer focused e-commerce site with AI-Bot as claimed in claim 1, is developed using PHP programming language and notepad ++.
4. A a customer focused e-commerce site with AI-Bot as claimed in claim 1, collects customer data, processes it replies according to the same with utmost accuracy.